Terms and Conditions
Please read our terms and conditions. We will try our best to resolve any issues that arises however, once the order is submitted you are bound by the rules and conditions which are set below.
Privacy Policy
We do not store credit card details. Nor do we share customer details with any 3rd parties. We only use your personal details to post your orders and to get in touch with customers.
Products:
We as sshvug will take extreme care when the orders are sent and that you will receive the goods in good condition. On some of the soaps the fragrances slowly disappears as it mixes with the air, if you keep it wrapped in its packaging until you need to use the product that may keep the fragrance longer. The weight of the product, the colouring or designs of the products might differ from the pictures that is shown.
The scent on the scented stone clay can last up to two months depending on the strength and quality of the scent. You can continue to use the clay by purchasing a fragrance of your choice and dropping a few drops on the clay and the scent will continue.
All the products are purchased from UK based suppliers to make sure that we support each other and to have continuous supply of Ingredients for us to continue to make our products.
The scent on the scented stone clay can last up to two months depending on the strength and quality of the scent. You can continue to use the clay by purchasing a fragrance of your choice and dropping a few drops on the clay and the scent will continue.
All the products are purchased from UK based suppliers to make sure that we support each other and to have continuous supply of Ingredients for us to continue to make our products.
Delivery:
We aim to post your order within one - three working days of receiving your order and payment. The postage is second class and we make sure we post early in the morning so that the package can get to you sooner rather than later. We use Royal Mail for our postage. For wholesale and over certain amount of products we will use again the Royal Mail service or will hire a delivery vehicle to do the delivery. Unfortunately, due to holidays, or busy periods you might receive the product late. Sshvug will not accept any responsibility for incorrect address and delivery delays that is caused by nature or third party.
Returns:
We want you to be happy with the product. However, if you are not please send it back to us unused, damaged, unopened and in a re-sealable condition within the 14 days of receiving the product. We will refund or give you a different product of soap that you require. We hope that you will always be happy with our products.
If after opening you are still not happy with the product once opening the soap. Please wrap the soap in another wrapping paper and return the soap to us.
If after opening you are still not happy with the product once opening the soap. Please wrap the soap in another wrapping paper and return the soap to us.
Refund and Cancellations
All cancellations must be made first with writing or contacting us as soon as you receive the order and realised there is either damage or anything that looks suspicious. Please get in touch to arrange returns and once looking at the product then we will refund or if you need another product we will replace.
Postage and Packing:
The cost of postage and packing varies on the amount of items requested. The price ranges from £1.00 - £3.00. We have taken the figures which was provided by the Post Office. We aim to have the soaps delivered to you within the 2-5 working days.
If you have overpaid we will refund you the money due.
However we will not be held responsible for any delays that is out of our control eg weather, strikes etc. Any orders over £30 and over will be free. Please bear in mind that these are prices for UK only.
PLEASE: Get in touch for any orders for overseas so that we can provide you with the accurate cost of postage.
If you have overpaid we will refund you the money due.
However we will not be held responsible for any delays that is out of our control eg weather, strikes etc. Any orders over £30 and over will be free. Please bear in mind that these are prices for UK only.
PLEASE: Get in touch for any orders for overseas so that we can provide you with the accurate cost of postage.
Anything else:
The soap weigh may vary as the soap gets older and the weight changes. The weight on the labels where correct at the time of putting the labels on. The colour, the fragrance and the size of the products may vary.
We want you to be happy with the product we send you. Please get in touch with suggestions, ideas, comments, delivery or large orders and we will get back to you as soon as possible.
We want you to be happy with the product we send you. Please get in touch with suggestions, ideas, comments, delivery or large orders and we will get back to you as soon as possible.
